Operators
Five people write here. Between them they have worked NOC night shifts, run school-district servers, carried an SRE pager, wired more houses than they can count and led a help desk.
Gail is a network engineer who spent years on the night desk of ISP and campus NOCs. She writes about SNMP, polling and counters, and keeps a printed OID cheat sheet she refuses to throw away.
Terrence runs Linux servers for a regional school district. He covers open-source monitoring tools and syslog, and tries every command he prints on a spare box first.
Kavya is a site reliability engineer with strong opinions about alerts that wake people up. She writes about uptime maths, SLAs, on-call and synthetic checks.
Pavel is an electrician by trade and a home-lab builder by habit. Raspberry Pis, mini PCs, VLANs, UPS units and tidy cabling are his beat, always on a budget.
Ellen led a help desk for years before turning to technical writing. She covers IT careers, runbooks and documentation, and believes every network deserves an up-to-date diagram.