Ellen led a help desk for years before turning to technical writing. She covers IT careers, runbooks and documentation, and believes every network deserves an up-to-date diagram.
What to write down about your network, when a spreadsheet stops being enough, how to draw useful diagrams, and how to keep it all true.
Continue reading Documenting your network: diagrams, IPAM and the spreadsheet that will not die ›
A good runbook is the calm colleague who is awake when you are not. A six-part template, writing tips, and a full example for a core uplink.
Continue reading Runbooks an on-call engineer can use at 3 a.m. ›
Four stages, the skills that move you between them, and the certifications that help. A plain plan for getting from the phone queue to the wiring closet.
Continue reading From help desk to network engineer: a realistic path ›
